We deliver our products and services exclusively inside the UAE. Delivery is handled directly by our company team.

Delivery charges apply based on the location specified at checkout. For setups located outside of Abu Dhabi city limits, an additional transport fee of AED 150 is applicable.

Yes, users must be at least 18 years old to register or conduct transactions on our website. Additionally, we recommend that children under 12 years of age use our products only under adult supervision.

We accept Visa and MasterCard debit and credit cards in AED.

For packages and decorations, a 50% non-refundable advance payment is required to confirm your booking. The remaining 50% must be paid upon installation.

A government-mandated 5% VAT is applicable to all orders.

Cancellations and full refunds for standard products and bouquets are only possible if you inform us at least three (3) days before the delivery date.

Due to the nature of the product, orders involving helium cannot be canceled or modified within 10 hours of the scheduled delivery.

No, we have a strict no-return and no-exchange policy on all purchased products and services once they have been ordered or delivered.

Refunds are processed back to the original mode of payment and typically take between 10 to 45 days, depending on your bank.

Standard package durations are for 3 hours. Any additional hours will be charged separately.

The setup location must have adequate space, access to electricity, and safe operating conditions. For the 360° Photo Booth, clients must provide their own mobile device for mounting and video capture.

Any damage caused to equipment by guests or attendees during an event is the responsibility of the client.

Balloons are best used within a 10-hour window and are recommended for indoor settings. If you choose Hi-Float™, the floating time for latex helium balloons can be extended to 24–36 hours.